FAQs
SHIPPING, RETURNS AND PAYMENTS FAQS
What is your shipping policy?
We offer standard UPS AND USPS shipping. Shipping times may vary depending on your location. Please allow 1-3 business days to process your order and 5-10 days shipping time depending on the time of year
Do you offer international shipping?
No, at this time we are only offering shipping within the United States. We hope to offer international shipping soon!
What is your return and exchange policy?
Due to our small batch formulas we do not accept returns or exchanges at this time.
If a package arrives broken, please reach out to us [email protected] for a refund.
My package went missing?
For issues with delivery or tracking, we recommend you first contact the appropriate carrier, post office or check to see if it was accidentally delivered to a neighbor. If it is still not resolved contact us at [email protected] and we will try to resolve! Please note that Happy Plant Botanicals is not responsible for lost or stolen packages and cannot issue replacement orders, however we will try our best to resolve any delivery issues
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and more. You can find the full list during the checkout process.
SKIN CARE FAQS
How do I determine my skin type?
Discover your skin type by taking our Skin Quiz on our website. It will provide personalized recommendations for your happy skincare routine!
Are your products cruelty-free and vegan?
Yes, all our products are cruelty-free and vegan. We are proudly leaping bunny certified and committed to ethical and sustainable practices.
What is the shelf life of your products?
Our products typically have a shelf life of 12-24 months
Are there any allergens, side effects or precautions I should be aware of?
While our products are formulated to be gentle, it’s essential to read the product labels and perform a patch test before using any new skincare product. If you have specific skin concerns or conditions, consult with a dermatologist before starting a new skincare regimen.
Can I use your products if I have sensitive skin?
Many of our products are suitable for sensitive skin, but we recommend performing a patch test before using any new product. Consult with a dermatologist if you have concerns.
How long will it take to see results with your products?
Results vary depending on the individual and product. Consistency is key.
Are your product containers recyclable?
Yes! Our labels are biodegradable and will compost in about 12 weeks! All of our product containers are designed to be recyclable and or compostable. Each order is shipped with recycling guidelines. Also please check your local recycling center for proper disposal.
CONTACT US
How can I contact your customer support team?
You can reach our customer support team through our Contact Us page or email [email protected]. We’re here to make you happy!
